Frequently Asked Questions
Find fast answers regarding shipping zones, $100 free delivery, packaging, and store orders.
Q:How does the Free Shipping on orders over $100 work?
Orders with a qualifying product subtotal of $100 or more (after applying any promo discount codes) automatically receive FREE standard shipping within the continental United States. The shipping cost will reflect as $0.00 during checkout.
Q:Where do your grocery items ship from?
All online orders are packed fresh and dispatched directly from our physical market located at 744 Anderson Avenue in Cliffside Park, New Jersey (07010).
Q:How do you pack temperature-sensitive and perishable items?
Cheeses, dairy products, and delicate specialty items are packed with insulated thermal foil bubble liners and reusable non-toxic refrigerant gel packs to preserve freshness in transit.
Q:Can I use the WELCOME10 coupon code?
Yes! First-time customers can enter promo code WELCOME10 in the cart or checkout to receive 10% off their entire first grocery order.
Q:Is there store pickup or click-and-collect available?
Initially, our online platform operates on direct shipping only to ensure prompt delivery across New Jersey and the USA. Physical in-store shopping is always welcome at our Cliffside Park store during regular business hours.
Q:What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and supported debit cards via Stripe 256-bit encrypted checkout. We never store your full card details.
Q:What if an item arrives damaged or compromised?
Customer satisfaction is our highest priority. Please photograph the damaged package and email us at orders@grandbazaarfood.com within 48 hours of delivery for a prompt replacement or refund.
Have another question?
Reach our Cliffside Park market staff directly at 973-866-6818 or email orders@grandbazaarfood.com.